Skip to main content
Blog
Sales Outsourcing

Leverage Sales Outsourcing To Drive Revenue For Your Business

What Is Sales Outsourcing The process of sending a portion of your sales process to a third party or agency is known as sales outsourcing. Sales outsourcing plays a crucial...
NPS

Top 5 Ways To Improve Net Promoter Score | NPS Guide

What is Net Promoter Score (NPS)  Net Promoter Score, sometimes known as NPS, is a metric used in customer experience programs. NPS gauges how loyal customers are to a business....

Why Customer Engagement Is Critical for Sales

When asked what is needed for success, most companies say – “we need more sales”. It is true that sales teams are the bloodline to any organization. But, it would...
Contact Center Vs Call Center

Contact Center vs. Call Center

Customers expect companies to be on their preferred communication channel. And guess what? That channel isn’t always the phone. In fact, a lot of customers don’t have the patience to...

How To Achieve Proactive Customer Support

Consumer expectations in the modern era have changed. Customers of today require more than the traditional, reactive customer service model, which merely addresses problems as they arise. Companies must adopt...

How to Improve Customer Experience in the Airline Industry

Customer experience should always be at the top of the priority list for airlines. Customers that are dissatisfied or disengaged inevitably result in fewer passengers and less money. It is...

Offshore vs. Onshore Call Center Outsourcing

Are you trying to decide whether to outsource your company's services onshore or offshore? Both solutions have specific benefits and drawbacks that might significantly impact your customer service. To find...

How To Manage Employees For Better Retention

Employees who are engaged at work are satisfied and take pride in their workplace. They are aware that their employers value what they provide. One study found that highly engaged...
7 Tips to Get Hired Now

7 Tips to Get Hired Now (From A Recruiter)

It can be difficult to stand out as a competitive applicant when you're looking for a job. We’ve provided seven tested techniques in this article to increase your competitive worth...

How To Attract & Retain Top CX Talent

Enterprises in the digital customer experience (CX) sector risk losing the talented personnel they have worked so hard to find, develop, and acquaint themselves with their brand. Delivering the outstanding...
Customer experience management

What is Customer Experience Management & Strategies For Success?

What is Customer Experience Management? Customer experience management is a set of processes that a company utilizes to track, control, and arrange every encounter a customer has with the company...

Customer Experience Solutions | Finding The Right CX Partner For You

Customer Experience Solutions | Finding The Right CX Partner For You Improve the customer experience from start to finish and create journeys that have an impact across all channels. Customers...

What Is Customer Retention Management?

What Is Customer Retention Management? Customer retention management refers to the steps you take to ensure that your customers stick with your brand for a long time. Customer success revolves...
Talent Acquisition

5 Ways To Enhance Talent Acquisition Through Technology

Talent Acquisition The Talent Acquisition market is booming: there are nearly 2 open jobs for every unemployed American, and recruiters are one of the most sought-after positions in postings. Talent...
Recruiting

Top 8 Recruiting Challenges & How To Conquer Them

Recruiting in today's world is a difficult task. We've compiled a list of some of the most frequent recruitment obstacles you could face at work, along with advice on how...
Increase Your B2B Sales Leads

6 Strategies to Increase Your B2B Sales Leads

6 B2B Sales Strategies To Achieve Great Success Use sales chat on your website Master outbound calling Adopt social selling Train your team to succeed Align your sales and marketing...

5 Tips For Training Remote Employees in 2022 | Train Employees Virtually

Training remote employees can be difficult. People are at home, often with distractions, sitting in one place each day and interacting only with their screen. This can lead to decreased...
Customer Experience

Five Strategies to Improve Customer Experience (CX)

We all know customer experience is an area that requires continual nurturing and customer focus. Companies and brands who place a larger emphasis on customer experience strategy will see a...

Achieving True Diversity, Equity & Inclusion Within An Organization

Over the last few years the words, or combinations of the words, Diversity, Equity and Inclusion have become buzz words within organizations as the thing “to do'' or “to be”....
Customer Retention

Why Is Customer Retention Important?

What is customer retention? Customer retention: Customer retention refers to the ability of a company or product to retain its customer over some specified period. High customer retention means customers...

RaaS IQ – Revenue as a Service

As we begin 2022, what is your most pressing priority? Acquiring new subscribers or reducing the number of your existing subscribers cancelling service? Does your business generate revenue through customers...

Cheers to the Early Weekend: A 4-Day Work Week in Review

You struggle to get out of bed, hitting the snooze button with a little too much viciousness than you actually have to. Head in hand, sleep on your mind and...

Customer Retention is Sales | 5X Less Costly Than New Acquisition

I recently had a conversation with a company to cancel my service.  Sound familiar? Here’s some more context.  I had over a year’s worth of service with the nation’s leading...

Insourcing in Today’s Business Climate

While sometimes taboo, it is long been an extremely common business practice to outsource or insource a segment of a business’s labor.  What’s the difference? Outsourcing is a third party...

Working For an Entrepreneur

My journey with SP Data Digital started when I was fresh out of college and joined the contact center as a front-line associate. Shortly after joining the team I was...

How To Get More From Your Existing Marketing Spend

The short answer is not to reallocate the digital spend to other ad campaigns. Why? Because that’s more of the budget used to throw pasta against the proverbial wall. Some...

5 Tips for Onboarding a New Customer

So you’ve landed the sale… woo-hoo! Enjoy the moment. After savoring ask yourself does your organization have a robust onboarding procedure? Because the sale is just the beginning, onboarding is...

Customer Base Management – The Red Headed Stepchild

The Red Headed Stepchild. The term often used to describe how leaders of the Customer Service centre feel their department is viewed within their organization…or even worse…A Cost Centre…yikes! Customer...

The increasing costs of sales

No shame. Does the title raise your anxiety a little? I’ll raise my hand. Let’s take a deep breath and relax. Now that we’ve identified the emotion, let’s get the facts on the table. It’s a very real situation in Q4 2021 that both business executives and consumers need be aware of, like for like. Let’s consider some factors together.

An introduction to RaaSIQ

No shame. Does the title raise your anxiety a little? I’ll raise my hand. Let’s take a deep breath and relax. Now that we’ve identified the emotion, let’s get the facts on the table. It’s a very real situation in Q4 2021 that both business executives and consumers need be aware of, like for like. Let’s consider some factors together.

Work From Home Challenges, and How to Meet Them

Is your workforce remote? There are definite benefits to working from home for employees. No commute, fresh cooked meals, not having to chat with Don from accounting when going to...

Why You Shouldn’t Outsource Customer Service for Cable Companies

What is the primary reason companies are always looking to save money on customer service calls? Plain and simple—they don’t generate revenue. Outsourcing customer service for telecom companies will only...

Behind The Sale: Customer Retention is Sales, not Care

Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, poses a burning question: “would you rather a million customers after four days, or a million active customers after 16 months?”...

Customer Experience and Sales in a Digital World

The customer experience game has been forever changed. But is it for the better? A recent Forbes article by author, Alicia Kelso, titled, McDonald’s Has Created A New Team To...

Sales Support Programs: The Answer to User Growth and Experience

Major FinTech news late last month, a very polarizing company went to market. Can you guess? On July 29th, Robinhood went public, falling flat on its big debut. The FinTech...

Maintaining Productivity Remotely

Do you find yourself struggling to manage or even maintain your productivity? Does your work leave you feeling burnt out by the end of the day? Although plenty of recent...

Should We Stay or Should We Go – Navigating the New Hybrid Workplace

Should we stay or should we go? Building successful hybrid teams. In episode 811 of HRB’s Ideacast:Building Successful Hybrid Teams Tsedal Neely, Professor at Harvard Business School discussed how to...

Digital Marketing 2.0 and RaaSIQ

Facebook Recognizes Threat to Ad Revenue from User Tracking Restrictions - What Does This Mean for Digital Marketing & Sales? Today Facebook CFO David Wehner commented in Facebook’s earnings release...

Customer Stickiness

What creates customer stickiness? I feel like I’ve been asked that before in my undergraduate studies. At the time Jack Welch, the infamous CEO of GE, had just retired and...

What is RaaSIQ aka Revenue as a Service?

First let’s dispel what it is not, a myth. OK, that was easy. Now let’s discover the logic behind it. About 90% of shoppers begin their search online. Window shopping...

My Internship Experience

  Most students hope that at the very least, their internship allows them to gain some experience—positive or negative—that they can learn from and apply to their future positions and/or...

Making the Sale: How SP Data Digital has Adapted to the Changing Nature of Sales

  Sales – it’s the backbone of any business, so why is it that nobody wants to do the job? Despite the increasing demand for salespeople, there continues to be...

Building a Remote Sales Culture by Lupe Feld

Culture defines what your company stands for, how your employees feel about your business and how they interact with your customers. Culture is woven into the fibers that make up...

What the Zoom-Five9 Acquisition Means for the Future of Contact Center Sales

What the Zoom-Five9 Acquisition Means for the Future of Contact Center Sales Sofia Yaseri, Marketing Specialist Monday, July 19th, marked the second-largest U.S business tech transaction of the year –...

Why Your Company Needs a Dedicated Sales Partner

Sales are the determining factor in a business's success, but they're also where small businesses fail the most, and large corporations struggle to innovate. Acquiring customers, customer win-backs, and existing...